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Customer Support

Aerotek

01/06/2021

Posting ID: JP-001972014

Full Time
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Description:

These individuals will be assisting with tickets from customers, approximately 100 per day, and they are very backlogged. Everything is currently via chat or email, with the potential of eventually having phones introduced. The role will have individuals grow into running demos of the product to clients inquiring etc., but this will also be down the road.

Skills:

Customer service, Customer support, chat support, email, data entry, Technical support, Software, Startup

Top Skills Details:

Email, Data entry, Customer Support

Additional Skills & Qualifications:

Must be looking for a long term fit,

Minimum 40 wpm (must be tested)

Customer Service

Well written, with strong grammar

Must be willing to work 50-55 hours per week, which includes a 3 hour shift on the weekend

Software such as ZenDesk is a plus

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Erica Finsen

Email: efinsen@aerotek.com

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