Telehealth RN - HIRING NOW! (100% REMOTE)
Posting ID: JP-001976257
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individuals expertise, experience and training.
*Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
*Analyzes callers questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
*Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
*Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
*Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Active RN license required in the state of residency. Will likely be staggering start dates throughout February, but ideally starting ASAP. Due to the ongoing situation with COVID-19 all new hires will start training remotely.
The team is accepting applicants in any location, will be working 9:00am-6:00pm EST regardless of time zone. Main focus will be documentation adverse events via phone. • Extended hours-we have extended hours in the past from 9-6 to 8-7, with some weekend coverage, Candidates need to be informed that 9-6 are routine hours, some weekend hours may be needed, and possible shifts of 8-4 and 12-8 may be needed. (we just don’t know that for sure yet.
*Frequently interacts with others to obtain or relate information to diverse groups.
*Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
*Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
*Ability to perform under stress
*Regular and consistent attendance
Registered nurse, RN, Nurse, telehealth, case management, nurse case manager
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Hardy, Eisen