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Customer Service Rep $15.50

Aerotek

10/08/2020

Posting ID: 7334168

Full time
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* Perform customer contact (internal/external) and/or customer account-related responsibilities by telephone, in person and/or in writing, reporting, and/or notification from internal/external sources
* Provide information, research accounts, respond to and/or resolve billing/rate inquiries and discrepancies, schedule orders to establish and disconnect service, make payment arrangements, perform credit, collection, and billing functions, handle illegal usage accounts, perform cashiering and accurately prepare bank deposits
* Analyze and resolve routine situations, customer concerns and/or customer account discrepancies while simultaneously exercising good judgment, applying experience and knowledge
* May perform dispatching duties
* Use comprehensive knowledge of other departments to perform district-related functions, when applicable
* Multi-task in an environment with fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors and other department personnel
* Interpret, follow and apply all Tariffs, company rules/policies, standard practices
* May provide training and share knowledge with department employees as required
* Moderate to heavy use of multiple computer systems/applications simultaneously and accurately
* Complete assigned duties accurately and efficiently while adhering to production and quality standards
* Consistently demonstrate a level of excellence in customer service skills including tact and diplomacy when interacting with customers, peers and management
* Other duties as assigned
* Regular and predictable attendance is a condition of employment and is an essential function of the job




About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

Contact Information

Recruiter: Ian Thompson

Phone: (623) 259-2727

Email: ithompson@aerotek.com

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