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Desktop Support Engineer



Posting ID: 7309979

Full time
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This job is a member of the Information Technology Team, within the Information Technology Division. This position will be responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

Specifically, you'll do the following:
* Resolve and close tickets/work orders supporting end-user desktops and peripherals
* Respond to customer support issues, and when necessary, refer more complex problems to a qualified support technician
* Contribute to desktop projects (global installs/upgrades) as a project team member
* Remotely diagnose and resolve requests utilizing remote tools
* Escalate incidents to escalation teams to ensure customer resolution
* Troubleshoot and collaborate with other departments to assist with infrastructure related issues
* Document customer interactions in incident management system including asset management
* Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
* Install and configure local and network based printers
* Perform preventative maintenance
* Perform tech refreshes including imaging and deployment of equipment
* Follow management guidance, adhering to IT policy and procedure
* Maintain confidentiality regarding employee, company, and customer information
* Work various shifts, holidays, on-call and travel as required
* Perform other duties as requested

Required Qualifications
* 1-2 years help desk/desktop support and/or customer service experience
* 1-2 years troubleshooting experience with service desk environments
* Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
* Ability to multi-task in a stressful environment
* Strong interpersonal, written and verbal communication skills
* Experience with tech refresh/mass PC deployments

Preferred Qualifications
* Associate's or Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
* A+ certification
* MCSE/MCP is a plus
* Familiarity with Lansweeper ticketing system
* Overall knowledge of all Windows based operating systems including Windows 10
* Knowledge of VPN connectivity and ability to troubleshoot issues
* Ability to work independently and perform in a collaborative, team based environment
* Must be able to lift at least 30 lbs

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Tucker Smith

Phone: 15136996665


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