Entry Level - Customer Service Representative
Posting ID: JP-002014779
Are you looking to get your foot in the door with a large financial services/banking company? Do you have strong customer service experience and want to continue providing exceptional service? This could be the perfect opportunity for you!
Customer Service Representatives are responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for their mortgage.
Job Duties include:
-Looking up information and transactions on-line.
-May refer products such as on-line statements or reoccurring payments.
-Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work.
-Participate in and support overall customer service goals.
-Efficiently handle variety of customer inquiries regarding their home mortgage.
-Become a subject matter expert of mortgage banking processes, procedures and internal and external resources.
-Prioritize quality and efficiency in resolving customer issues.
-Minimize call escalations by gaining our customer's trust and confidence.
-Increase customer loyalty by offering value added products and services.
-Generate leads for other members of the sales team to close.
Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures. This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.
-Demonstrated ability to listen and elicit information effectively.
-Demonstrated excellent verbal and written communications skills.
-Experienced PC skills including ability to troubleshoot common problems.
-Strong time management skills.
-Ability to discern and adapt to varying production level needs dependent on environment needs.
-Strong math skills with the ability to understand and explain how mortgage accounts are maintained.
-Excellent interpersonal skills to deal effectively with customers, employees, interdepartmental and other entities.
-HS Diploma or equivalent.
-ENTRY-LEVEL / NO FINANCIAL OR BANKING EXPERIENCE REQUIRED.
-Foot in the door with a large financial institution.
-Looking for a career with a reputable organization.
-Medical, Vision, Dental
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Michelle Orosco