Product Support Specialist
Posting ID: JP-002022547
The Patient Services Inbound Representative is responsible for providing support to patients with heart monitor device; may also assist with basic level troubleshooting (resetting/setting device).
-Provide customer product support and technical issue resolution via phone
-Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions
-Follow up with customers when necessary to confirm resolution of problems
-Respond to customer support requests with a sense of urgency and professionalism
-Ask questions to determine nature of problem and follow through with troubleshooting process
-Diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures
-Communicate issues with team members and escalate appropriately; serve as an internal resource to assist sales representatives and internal staff when necessary
-Proactively identify and report potential problems or issues to supervisor and management
-Document all patient and device related complaints electronically
Relevant Work Experience: One to two years of customer service and/or product support experience, preferably in a call center environment; phone-based support skills preferred
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072