Description:

Manage the technical helpdesk for the dental department

Manage the parts area including inventory for dental, shipping and repair

Track shipping of parts for customers

Manage in house testing, repairs, and returns of dental components

Job Duties and Responsibilities:

• Models a professional attitude in technical support, customer service (CS), shipping, and repair

• Provides the best technical support, customer service, shipping and repairs

• Communicates well with other members of the Belmont team on all departmental issues

• In house, manages the dental technical service areas by:

o Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for Dental customers

o Record service tickets for calls received and outsourced services

• Manage in house testing and repairs with Dental CS Department

• Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer

• Ensure all personnel have the correct status of any repairs

• Ensure all repairs are completed and the equipment is returned to the customer

• In the field:

o Provide technical support for dental units, dental lights, dental chairs as well as intraoral and panoramic x-rays

Assist Dealers and end-users with installation and operation of dental equipment

Assist Dealers with correct parts / part numbers for dental equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Educate customers on equipment

• Performs other duties as assigned

Skills:

medical equipment repair, troubleshooting, mechanically inclined, multimeter

Top Skills Details:

Medical/ Dental Industry

Mechanical and Electrical Ability

Multimeter

Additional Skills & Qualifications:

Knowledge of general mechanics and electronics

Knowledge of Personal Computers

Ability to provide excellent customer service

Ability to order, process and control parts to ensure adequate inventory control

Ability to manage shipping of parts and equipment with major carriers

Ability to manage the electromechanical repair area

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.