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Helpdesk Analyst



Posting ID: 7304331

Full time
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Call center providing phone support. Looking to add 1 resources on a 6 month contract. Must have phone support and be willing to do 90-100% phone support. Must have troubleshooting exposure and be able to troubleshoot technical resolution. Will resolve proprietary software related issues and hardware. Resolves ITSM Technical tickets via phone or by travel to location campus sites.
?Analyzes proposed business needs, researches technical requirements, develops cost effect solutions and supports implementation. Designate and implement computer hardware/software standards company-wide.
?Supports BioTrack related software & equipment. Responds to equipment outages, leads site equipment hardware refresh & maintenance visits.
?Coordinate and complete projects to maintain and support the technical environment.
?Responsible for administering backup and restoring end-user systems.
?Attends weekly team meetings to review outstanding issues

Typical candidate is 2-3 years of IS support experience with a GREAT attitude.
Spanish fluency would be a plus.
Education preferred to BA/BS degree or an AA/AS degree, with 2-3 or more years of related experience providing technical support to end-users.
?Technical skills required: Previous hands-on experience in Technical and Support setting, 2 or more years of Microsoft Office product support, Two or more years of experience working with Microsoft Windows NT, 2000-2008 Server, 2000 Professional-Windows 7 operating systems, Two or more years experience working with Symantec Backup Exec, Familiarity with Microsoft Active Directory, DNS and LDAP. Has previous call center and phone support experience.
?Technical skills preferred: Microsoft Terminal Services experience, VMware Installation and Support, Familiarity with HP or Dell Server hardware, Knowledge of and experience with VBScript and/or batch script, Symantec VERITAS backup software knowledge, Avaya phone switch experience, including Voice over IP, Visual Basic scripting, SQL backup. Phone Support and Hands-on support. Strong remote, VPN support

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Michael Ott

Phone: (312) 474-5561


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