Bilingual Service Representative
Posting ID: JP-002015677
- Strong customer service mindset
- Empathy and ability de-escalate situations
- Ability to hold a conversation
- Effective communication skills, ability to educate and explain
- Strong Computer navigation skills
- Bilingual - Fluent in both English and Spanish
Nice to Have:
- Experience working in P&C field.
- Strong Call Center Experience
- Active/Expired Property & Casualty License
- Team Lead or supervisory experience
- Commercial and/or Personal Auto insurance experience
These representatives will be responsible for servicing current policy holders and making any necessary changes/adjustments to accounts.
This position will require a heavy amount of phone/computer work and will require the ability to be patient, educate, and explain things to policy holders. These individuals will also need to show empathy and be able to de-escalate situations.
Customer Service, Customer Service Representative, Customer Service Agent, Call Center, Inbound calls, Outbound Calls, Microsoft Office, Computer Navigation, Insurance, property and casualty, P&C, bilingual
Top Skills Details:
Customer Service, Call Center, Property and Casualty Insurance, bilingual
Additional Skills & Qualifications:
-1-2 Years of Customer Service Experience
-Excellent written and verbal communication skills
-Strong computer navigation skills
-Willingness to learn
-Prior sales or insurance experience in any sector is preferred but not necessary
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Sophie Rittenhouse