Client Services Specialist
Posting ID: 7340464
Agent will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both client and Private Label clientele.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily
75+ inbound calls minimum taken each day (could go up to 100 calls per day)
Answer complex customer inquiries concerning all aspects of loan servicing
Task each department with the appropriate research requests or inquiries that cannot be handled by telephone
Present a positive and professional demeanor at all times
Serve in a public relations capacity when dealing with both internal and external customers
Communicate and support total quality initiatives throughout the organization
Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing
Maintain knowledge base of current practices, procedures, and policies for each Private Label client
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Recruiter: Abigale Buckland