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Bilingual Biotech Customer Service Representative



Posting ID: JP-002014793

Full Time
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Identify technical question from customers over the phone and through email.

Provide a high level of customer service and achieve the highest level of quality and solutions for those calls

Select best method to resolve issues being presented by customers

Identify any issues and take action to inform appropriate department and team

Maintain compliance and policies including privacy and HIPAA as well as other regulations

Handling calls with empathy and support

Utilize a CRM system to update information from the customers

Incredible opportunity for growth


customer service, healthcare, medical device, call center, inbound call

Top Skills Details:

Customer Service

Inbound calls

call center


Additional Skills & Qualifications:

HS Diploma but prefers Associates or Bachelors degree

1 year previous customer service or patient support experience

Healthcare, health science, medical office experience preferred

Experience using a CRM or documentation system 24/7 center experience Knowledge of HIPAA desired.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Erica Finsen


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