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Technical Support Specialist



Posting ID: 7333954

Full time
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Answer phone calls and respond to emails from distributors, dealers, OEM's and end-use customers to assist in installation, configuration and troubleshooting.

Ability to troubleshoot household electrical wiring and electrical systems

Create application notes, diagnostic procedures/troubleshooting guides, and other resources to enable customers to operate, install, troubleshoot and service our products.

Assist with return material authorizations when troubleshooting leads to this determination.

Provides technical assistance, expertise and feedback to internal customers.

Works cross-functionally across the organization to address customer technical issues (e.g. proposes product improvements, manufacturing process improvements, etc..)

Maintains database of customer inquiries, analyzes data and develops solutions to address significant and reoccurring issues.

Working knowledge of common Microsoft applications (Word, Excel, Outlook)

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

Contact Information

Recruiter: Jason Krych


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