The person in this role initiates and manages the complaint file, maintains accurate entry of complaints in the database, communicates to field representatives regarding information needed specific to product complaints (e.G. physicians, hospital personnel, sales representatives, international offices). They are also responsible for independently assessing the complaint to determine if a medical device report needs to be filed with various global regulatory agencies (e.g. FDA, ECA) and submit reports within required time frame, diligent of any unusual trends in product complaints and communicates them with management, complies with US FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
Also maintains positive and cooperative communications and collaboration with all levels of employees, customers, and contractors.
Additional Skills & Qualifications
- Bachelors Degree in a science related field
- 3+ months lab experience and/or anatomy/physiology experience
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.