Alarm Dispatch Representative
Posting ID: JP-001979504
This position is responsible for providing excellent support by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Job duty is similar to those of a 911 emergency dispatcher. Must be attentive and perform procedures with a quick and accurate response. • Respond to all incoming alarm signals in automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately. - Answers the multi-line telephone system - Ensures confidentiality of customer information at all times - Shift work with varying days off, works holidays and weekends - When alarm trips, you are required to call into company - most of the time it is a false alarm - You can see with Securitas proprietary system whether everything is okay or not, if not you are required to call police, fire station, EMT, or emergency service that pertains to situation. - You are also responsible for calling alarms that need to be reset, are malfunctions or experiencing mechanical issues. - Once an issue is diagnosed, a technician would be dispatched to go look at it - Will be required to type every call that is made
Phone System, Typing, Customer Service, Inbound Call, Outbound Calls, Detail, Multi Tasking, Retail sales, Data entry, Microsoft office, Customer service oriented
Top Skills Details:
*Must be able to utilize a multi-line phone system while also working within a computer system. Responsiveness, accuracy, speed and detail are all highly important!
Additional Skills & Qualifications:
• High School Diploma required. Some college Preferred. • 1-3 years’ work experience Type 35 + words a minute • Must be able to prioritize and multi task • Must be able to follow written and verbal instructions • Ability to perform duties with a high degree of urgency and accuracy • Good interpersonal communication and organizational skills • A positive attitude of teamwork and continuous improvement • Candidates must complete a pre-hire assessment
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Samuel Wilson