Help Desk Support Technician
Posting ID: JP-002024418
• Identify, research, and resolves technical problems • Document, track and monitor problems to ensure timely resolution within established SLA’s • Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues • Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems • Correct application issues, solve network and security problems, and resolve common PC software and hardware problems • Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting • Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics • Assign username, password and access right permissions for multiple proprietary applications, as well as client software • Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position. • Perform other duties as assigned by management
customer service, Technical support, Customer support
Top Skills Details:
4+ years help desk experience High School Diploma 1+ year experience with Microsoft Office
Additional Skills & Qualifications:
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software • Ability to install and deploy Windows based computers• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, VMware, Active Directory, Automation scripting / IBM Bigfix /Altiris, automation of MS patching for desktops • Knowledge of Internet Explorer software usage and configuration • Ability to work well independently and in a team setting • Adaptability, flexibility and ability to deal with ambiguity and change • Excellent attention to detail and good analytical skills
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Carlee McVey
Phone: (816) 908-3794