Alarm Dispatch Representative *Customer Service*

*CUSTOMER SERVICE PROFESSIONALS*

This position is responsible for providing excellent support by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Job duty is similar to those of a 911 emergency dispatcher. Must be attentive and perform procedures with a quick and accurate response.

• Respond to all incoming alarm signals in automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately.
• Answers the multi-line telephone system
• Ensures confidentiality of customer information at all times
• Shift work with varying days off, works holidays and weekends

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing^® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.