Description:

The Customer Advocate is responsible for assisting and educating members, providers and customers on products and plans offered by the insurance company and affiliated entities. This position researches, analyzes and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers and customers by providing accurate and timely information in response to all inquiries.

Questions commonly asked would be, “When do my benefits start?” “When do they expire?” “What do my benefits cover?”

If a call is more difficult, they won’t have contractors do call backs until they are a full-time employee.

They will then be trained in on these types of calls when they become a full-time employee.

Hours M-F 8:30am-5:00pm

Skills:

claims, data entry, Customer service, Call center, Customer service representative

Top Skills Details:

Answering Phones

Claims

Data entry

Additional Skills & Qualifications:

Preferred to have at least one year of customer service experience in an office environment

They want individuals that see the company as a long term company to be a part of.

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.