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Dispatch Agent



Posting ID: JP-001979702

Full Time
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Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the company's transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.


Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.

Ensure efficient utilization of drivers and equipment

Direct and schedule drivers' work.

Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.

Identify and resolve daily service and scheduling issues.

Inform and escalate service issues to management as appropriate.

Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.

Monitor drivers' hours of service to prevent DOT violations.

Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.

Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items.

Responsible to update driver and dispatch information into dispatch system real time.

Monitor and promote safety in all areas of dispatch.


Transportation, Logistics, Freight, Dispatch, Inventory, Third-party logistics, Supply chain

Additional Skills & Qualifications:

Must Have:

- Dispatching* This is a MUST

-- Excel experience

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Devin Johnson


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