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Customer Experience Representative

Aerotek

10/15/2020

Posting ID: 7340286

Full Time
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CUSTOMER SERVICE ROLE IN WESTLAKE, OH

Can start next Monday!!!

Need a strong Customer Service background to be considered!

Customer Experience Representative

Shift: 8:00am-5:00pm Monday-Friday
Location: Westlake, OH (Crocker Park)
Pay: $14.00/hour - **once perm will be $18.50/hour**

Typical Day:
- Will respond to customer inquires via phone and email providing an excellent/personal customer experience with every interaction
- Expect around 40-50 inbound calls/day (Some employees can manage 60-80)
- Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved issues to the technical support team
- Some sample calls/questions:
1. Walk me through how to send an E-CARD
2. How to update information on the website/payment information
3. Walking new members on how to navigate site, cancel and set up memberships on the phone
4. Updating personal information per account
- Keeps equipment operational by following established procedures; reporting malfunctions
- Assist customers with account maintenance and basic demonstrations of account functionality on mobile and desktop devices
- Personalize and order Cards.com and Justwink.com cards

Respond to this post and someone will be in contact with you within 24hrs!




About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

Contact Information

Recruiter: Samuel Wilson

Email: samwilson@aerotek.com

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