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CSR/Research Remediation Associate-$16-$18/hr

Aerotek

10/15/2020

Posting ID: 7341776

Full Time
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Position: Research remediation associate/CSR

Shift: Morning Shift

Pay Rate: $16-$18/hr

Job Description:

  • Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
  • This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
  • Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
  • May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.
  • Ensures identified risks and/or problems are clearly documented.
  • Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review.

Qualifications:

  • 3+ years of Call center experience
  • Finance and Banking experience (not mandatory)
  • Problem solving and working at high volume call center

Contact info:

Contact Info
813-200-7691-ex-55196

Contact Information

Recruiter: Kala Shivamurthi

Email: KaShivamurthi@aerotek.com

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