Posting ID: JP-001979642
Primarily responsible for providing excellent customer service to our warranty clients. Take incoming calls using our Web Warranty/Web Claim program. Underwrite the claims for claim approvals and the distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. • Take incoming claim calls using Web Warranty/Web Claim Program • Handle customer service questions or transfer call to appropriate numbers • Underwrite claims for claims approval and the distribution of authorizations or sending out denial letters • Follow-up with Service Centers for required claims information • Handle ESC Resend Requests • Run daily reports such as voicemail, web claims, etc. • When required may send cleaning products to customers
Customer Service, Insurance, Data Entry, Claims, credit claims, claims setup
Top Skills Details:
Customer Service Claims examiner insurance
Additional Skills & Qualifications:
-One to two years of claims experience (any type of insurance). Preferred not required. -Bilingual English/Spanish is highly preferred -1-2 years of Customer Service (phone or face to face)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Ignacio Ramirez