Research and Remediation Analyst
Posting ID: 7376988
Conducting research on complaints regarding consumer bank accounts. Will be performing an investigation on a customer complaint and identifying issues. Will work with internal players to get resolution for customer complaint. Expected to identify trends, provide feedback and report back to party submitting complaint. Will also perform risk mitigation by identifying key information and meeting internal and Government Regulated key guidelines.
Customer Contact by Phone is going to be daily, expect 10+ calls per day.
Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc.,
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Recruiter: Jordyn Wiemken
Phone: (952) 563-3050