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customer service representative

Aerotek

10/15/2020

Posting ID: 7338992

Full time
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A Business Processing company has won the contract to service Connecticare for the state of Connecticut. These calls are inbound, members calling in to gain information about enrollment wand with general questions about their accounts.

Call Center hours of operations are Monday through Friday 8:00AM-6:00PM, Can expect 8 hour shifts either 8-4:30PM, 8:30-5:00PM, 9-5:30PM, 9:30-6:00PM

Essential Job Functions
* Acts as customer advocate in providing enrollment capabilities and sales assistance for callers wishing to enroll in one of our Medicare products.
Ensure compliance with all CMS requirements during sales presentations.
Enroll interested individuals
Acquire thorough knowledge of plan products and ability to communicate in easily understandable manner to prospects.
Understand and maintain basic working knowledge of ConnectiCare and Medicare products and services.
Maintain up-to-date knowledge of all promotional campaigns and develop working knowledge of departmental systems and software.


Test the Job Description: Can come from a retail background, customer service within metric driven retail store is okay for the position




About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

Contact Information

Recruiter: Joy Smiley

Email: jsmiley@aerotek.com

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