Account Specialist $16/hour
Posting ID: JP-001973320
Aerotek is hiring an Account Specialist for a biotech company in Indianapolis, Indiana.
This candidate will be supporting the Service Coordination Center as an Account Specialist. This position has responsibility for part ordering, case creation and dispatching of field personnel. Handles customer service inquiries and problems via telephone. May respond to email inquiries. Customer service is the primary function. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and or troubleshooting. Requires general knowledge of the organization, products, and or services. May assess needs and suggest alternative products or services. Requires ability to navigate a computerized data entry system or other relevant applications. Interfaces with external and internal customers on routine issues and inquiries. Knows and applies the fundamental concepts and tasks of specific area. Responds to customer inquiries (internal and external). May research information in order to follow up with inquiries. Work is generally routine in nature but may involve some non-routine issues. Some evaluation, originality or ingenuity is required. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Customer Service, order fulfillment, Microsoft Office, Account Management
Additional Skills & Qualifications:
- Associates Degree (Bachelor's preferred)
- Customer service
- Experience inputting emails/fax orders that are received
- Organization and able to meet deadlines
- Account management experience
- Tech savvy
- Monday - Friday between 8am-6pm
- Training on site
- Remote after training
- 1 year contract but contractors can start applying internally after 90 days of employment
Apply to this posting if you are interested and qualified.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Adamson, Kayla