Field Service Technician
Posting ID: 7369207
Job Duties Summary: The successful candidate will be a member of the Field Engineering team providing technical support and field services in integrating, testing, modifying, and repair for the Voice Switching and Conferencing product line. We are seeking disciplined, effective Field Engineers with a progressive track record of excellence, using strong technical, analytical, and problem-solving capabilities. Technologies include networking, digital and analog interfacing, Internet Protocol, microprocessor and analog components, and proprietary and commercial software components
Major Functional Areas and Description of Duties:
Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations
Conduct site surveys at customer locations to identify requirements for production and installation
Prepare deliverable documentation describing site requirements and system configuration.
Install, service, and complete basic repairs of equipment at customer sites
Integrate mission-critical systems components, follow test procedures and perform system debug. Interface with Hardware and Software development teams to remedy problem areas
Organize and provide detailed product and service training as necessary
Solve complex field issues in coordination with the development team
Interface with customers.
Provide required reports to management staff, showing: customer, type of equipment involved, status, and field resolution of complex service assignments
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Recruiter: Asha Modali