Tier 2 Desktop Support Analyst-Remote/10% yearly travel
Posting ID: 7308815
TEKsystems is seeking a Tier 2 Service Desk Analyst for a Remote multi-year contract.
*5%-10% travel required regionally and all expenses will be covered. Completely remote outside of that travel.
- Working in Enterprise Technology Services Providing Tier I & Tier 2 technical support and Windows 10 experience.
- Customer interactions include phones in Service Desk, e-mail responses, and face to face technical support.
- Providing support to all end users, Technology Software and Hardware.
- Active Directory
- Ticketing Systems
- This position will answer, respond and resolve requests and incidents regarding software and hardware submitted via phone, e-mail, and in-person.
- Extensive service desk experience required as well as remote support experience.
- Candidate will need to follow our standard operating procedures and participate in the creation or modification of all Tier 1 & Tier 2 procedures.
- Detailed tracking and narration of the work and time dedicated to work is required via the LANDesk work distribution and tracking system.
- Tier 1 and 2 problem resolution skills for voice, data and video technology.
- Configuration and repair skills for PC, printer, IP phones and other peripheral devices will be required.
- Experience must include installing new images on computers, completing backup/restores, using software to wipe hard drives, remote computer support, troubleshooting hardware and software issues.
- Must have excellent customer service skills and documentation skills
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Recruiter: Alexander Ochoa
Phone: (208) 319-3164