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Technical Support Specialist

TEKsystems

09/14/2020

Posting ID: 7307884

Full time
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One of TEKsystems' clients, a competitive organization in their industry is looking for a Level 1 Support Technician to join their team.

Successful candidates will have at least 2 years experience in the I.T. Support Industry. This will be a full-time opportunity and will offer the ability to grow an I.T. skill set and the ability to work autonomously.

Job requirements include, but are not limited to:

  • Be the first person to respond to incoming IT Help Desk tickets.
  • Respond to and resolve IT Help Desk tickets promptly and efficiently.
  • Diagnose hardware and software problems and if unable to resolve, escalate to IT team members.
  • Set up workstations; install and configure software.
  • Active Directory experience.
  • Telephone system support.
  • Mobile device support.
  • Printer and printing support.
  • Set up AV/laptop for group meetings.
  • Assist in maintaining IT knowledge database.

Qualifications:

  • Two to three years experience with performing IT support functions.
  • Strong computer skills and technical aptitude.
  • Excellent PC troubleshooting skills.
  • Thorough knowledge of Windows workstations and Office applications.
  • Self-starter, with the ability to work independently as well as in a team environment.
  • Able to manage multiple, time-sensitive projects and adhere to tight schedules.
  • Reflect strong analytic and problem solving skills, with consistent follow through.
  • Strong customer-focus and ability to work with a diverse group of people with various levels of training and learning styles.
  • Observe strict confidentiality of firm and client matters.
  • Has a reputation for being accurate, efficient and smart.

Preferred experience but NOT required:

  • Law firm experience is preferred, but not required.
  • Supporting legal applications a plus, including Juris, Aderant Total Office, Adobe Acrobat Pro, Mobile Dictation Applications.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Antoine Jackson

Phone: (205) 995-5410

Email: anjackso@teksystems.com

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