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Helpdesk/Desktop Technician

TEKsystems

02/18/2021

Posting ID: JP-002021734

Full Time
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Description:

This Company is looking for a Technical support Analyst to come and help them with a backlog of work that needs to take place. This is going to be a combo Service Desk/DT support role. They are behind on some refreshes and need someone that can help with imaging of devices, taking calls and general troubleshooting. This person will need to work onsite in Woodbury and may need to drive to different locations they have in the Twin Cities. This is a small team of 2 people, and they are looking to add a 3rd. This will start as a 2 month contract, but could get extended depending on how quickly they get caught up on work.

Top 3:

• Remote support experience to help support internal employees that call in. They use LogMeIn, but any remote tool will do

• Experience with Active Directory to set up users at Summit

• Experience troubleshooting Microsoft OS and Windows office as these are the typical calls

SCCM experience is a nice to have, but not a must

Job Description:

The Technical Support Analyst will provide front-line primary technical support to end users on technical issues and problems relating to hardware, software and peripherals. The analyst will install, diagnose, repair, and maintain hardware and networking equipment to ensure optimal system performance. They must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problems, or when appropriate, escalate or route them to appropriate IT staff members.

Responsibilities:

• Field incoming support requests via phone and email from end users and perform advanced troubleshooting and remediation for hardware, software and networking issues.

• Installs, diagnoses, repairs and maintains computer and networking equipment to ensure optimal system performance.

• Implement hands-on fixes, including software and hardware installs and upgrades as well as system and application configuration.

• Responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA.

• Perform root cause analysis, document common problems and recommend procedures and solutions for problem prevention.

• Provide exceptional customer service in person, via phone, email, and IM as appropriate.

• Assists in the development, documentation, and implementation of standard helpdesk policies and procedures.

• Communicates with other departments throughout the organization in reporting and resolving software, hardware, and operational issues.

• Provides support for multiple platforms including desktops, laptops, mobile devices and video conferencing equipment.

• Assists in user administration, asset management and software license compliance.

• Responsible for new hardware and/or software deployment; recording and maintaining inventory control information and the set-up and configuration of computers for deployment.

• Troubleshoot and resolve issues with wireless and telephony communications.

• Assist in the administration of Active Directory, DNS, DHCP, file and print.

• Maintains documentation of IT equipment, company assets and systems as well as policies and procedures.

• Participates in an after-hours on-call rotation.

• Perform other duties as assigned.

Skills:

service desk, desktop support, active directory, remote support

Top Skills Details:

• Remote support experience to help support internal employees that call in. They use LogMeIn, but any remote tool will do

• Experience with Active Directory

• Experience troubleshooting Microsoft OS and Windows office

Additional Skills & Qualifications:

Must have a clean driving record as they may be traveling to multiple locations.

SCCM experience is a nice to have, but not a must

Typical issues or day to day would be reimage machines, using AD for user set up, Exchange admin, OS troubleshooting, Password resets, etc.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Robert Gerdes

Phone: +19528527749

Email: rgerdes@teksystems.com

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