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Helpdesk Level 1

TEKsystems

02/23/2021

Posting ID: JP-002026568

Full Time
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Description:

This is a Mobile Application support position. The primary responsibility is guiding

end-users through a variety of issues related to the software. IT support

specialists will be taking phone calls, sending emails, and tracking tickets

through ServiceNow. An average of 17 - 35 calls per day. After the initial

support period, technicians will be trained to support all Client technologies

including Salesforce and various legacy systems. This positions offers

continuous learning and long-term stability.

 

Hours:

100% Remote.

40hr shift assigned between 7am -930pm.

 

Top Skills Details:

Helpdesk

Service Desk

Customer Service

IT Support

 

Desired Technology Experience:

ServiceNow or other ticketing system

 

Additional Skills & Qualifications:

2 year degree

1+ yr IT support

1+ yr customer service

 

Experience Level:

Entry - Mid level IT Support

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Blake Thiele

Phone: +12627808504

Email: bthiele@teksystems.com

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