Posting ID: 7339939
Aerotek is currently hiring for a Medical Scheduler position. We also do have some patient facing roles as well.
- 1-2 years of medical scheduling experience.
- Healthcare experience.
- Experience working with all insurances.
SHIFT- 1st shift, need to be flexible to work up to 6pm
This is NOT patient facing, small call center high cubes
Will be using IDX, openscape, medconnect, sharepoint systems
Will be taking 50-70 calls per day
Completes call processing in an efficient manner. Remains aware of call volumes and works as part of the team to handle the peak call volumes.
Cross sells the multiple locations and physicians available with sub-specialty per protocol.
Demonstrates ability to use Centricity Business, Centricity EMR and other Contact Center applications as required to assist with the callers needs.
Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers.
Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner.
Facilitates new patient registration and updates current registration.
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Participates in physician practice meetings as required, including training with physician secretaries, regular staff meetings, and/ or other training classes as directed.
Proactively reads emails daily and reviews other written sources to keep up to date on all communications / changes within the protocols and the Contact Center.
Responds to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages
Utilizes physician protocols to schedule appointments for subspecialties or locations and meets established Contact Center performance goals.
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Recruiter: Molly Biewer