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CSR- $15/hr. Start ASAP- Great Benefits!

Aerotek

09/14/2020

Posting ID: 7306841

Full time
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$15/hr. Customer Service Agent! START ASAP!!

Start 9/21 or 9/28!

100% paid medical, dental and vision benefits after 60 days of perm employment!

Work 100% in the office OR work "partial remote"

Training schedule: M-F 8:30 AM-5:00 PM for two weeks in office. Need to be open from 4:55 AM-6:15 PM 7 days a week. Will work one weekend day but not both and days off are consecutive! Overtime opportunity (time and a half for all OT hours worked)

This company is a leading provider of cellular service targeted towards the 50+ age demographic. (Simpler technology and smaller cell phone plans)

Assist customers via answering primarily inbound calls:
They assist customers in setting up accounts, canceling accounts, billing questions/service questions.
Customer Service position in a large call center environment.
50 calls/day (5.25 CPH), primarily inbound calls


Essential Duties and Responsibilities include the following. Other duties may be assigned.
Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers.
Solicits sale of new or additional services.
Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction.
Knowledge of commonly used concepts, practices, and procedures within the cellular industry.
Understanding and following of products, services, billing procedures, and sales procedures.
Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.
Making occasional outbound calls for customer service purposes.
Responding to customer correspondence and updating customer personal information.
Ensure customer information stays private, secure, and confidential.

Qualifications:

  • Need to have 1+ year of customer service experience
  • Call center experience is not required!
  • Good computer skills

If interested please apply!




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Contact Information

Recruiter: Anthony Buffalomeat

Phone: (602) 532-6912

Email: abuffalo@aerotek.com

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