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Customer Service Representative

Aerotek

03/02/2021

Posting ID: JP-002025415

Full Time
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Description:

This role is responsible for handling inbound calls from customers about their rewards points. IT is a third party company that is utilized by other customers to increase the loyalty of their customers. Clients partner with them to have their redemption or rewards customers call in to get their prize or their points updates. The intention of this call center is to increase the overall experience for customers, build rapport over the phone, and provide information about how many points they have, what they qualify for, etc.

. It is very important that the candidate understands that they eventually will be trained on various programs and customers. Therefore, if calls are slow for one customer, they can handle other programs calls.

The call volume will range and they are heading into the busy season, so representatives may have some down time right now where they can color, etc. but when the calls start coming in, they will be expected to handle a high volume of call. The goal of the call center is to create a great experience and build loyalty with their customers. Therefore, they do not focus on handle time, they focus on being great on the phone.

Skills:

inbound, Customer service, Call center, Data entry, Inbound call, Microsoft office, Customer support, CSR


Additional Skills & Qualifications:

No call center is required, just a passion for customer service and helping people with their questions.

BvA-Someone who likes to talk on the phone, understands they will be in a call center, but loves talking and helping people.

Experience Level:

Entry Level

Contact: 813-200-7691 extn: 55917

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Shashank Jayaprakash

Phone: 973-532-6314 EXT 55917

Email: sjayapra@aerotek.com

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