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Helpdesk

TEKsystems

10/15/2020

Posting ID: 7341787

Full time
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The Helpdesk Support Analysts will provide basic-level technical support (software, hardware, processes) to remote team members via phone, email, and
web form.
Duties include:
Logs and documents all necessary information for every customer contact.
Executes incident management for system issues, adhering to established process and SLAs.
Communicates as the face of IT to all areas of the business for incidents.
Escalates system issues to the appropriate support teams when appropriate.
Performs IT request fulfillment based on established SLAs.
Experience working in a corporate Help Desk or call center environment
Basic knowledge using and troubleshooting SharePoint and Office 365
Basic knowledge using and troubleshooting mobile devices such as iPads & iPhones
Basic knowledge using and troubleshooting network connectivity (wired and wireless) for both home and office




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Kerry Fitzpatrick

Phone: (248) 728-1778

Email: kefitzpa@teksystems.com

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