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REMOTE: Program/Customer Service Specialist



Posting ID: 7337144

Full Time
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Aerotek has partnered with a wonderful company in Indianapolis to seek out several Customer Service Specialists!


-Quickly and efficiently respond to 50-60 incoming calls and faxes, identify how best to assist.
-Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
-Conduct insurance verification's to understand if patient's prescribed therapy is eligible for coverage.
-Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
-Process patient applications of various complexities, and follow the programs specifications to determine their eligibility.
-Place follow up calls and respond to inquiries from patients and/or health care providers as necessary.
-Liaise with partner distributors and pharmaceutical manufacturers to request products per the program's guidelines and track shipments.
-Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
-Be familiar with the market place and the insurance options available for patients.


-Must pass customer service assessment

-Must have secure internet

-Must be able to pick up all materials from site

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

Contact Information

Recruiter: Caitlin Davis


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