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Helpdesk Analyst

TEKsystems

09/16/2020

Posting ID: 7309793

Full time
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This person will be providing mostly phone support to our client's customers. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going on site to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy documentation involved along with remote troubleshooting and server troubleshooting.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Kelly Lane

Email: kelane@teksystems.com

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