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Desktop Support Technician

TEKsystems

09/14/2020

Posting ID: 7307456

Full time
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  • Answer phone calls and take ownership of IT Support incidents.
  • Provide 1st and 2nd tier troubleshooting for end user incidents.
  • Log and manage end user incidents in the Service Management system.
  • Escalate incidents requiring further troubleshooting or elevated privileges
  • Maintain communication with end users regarding incidents
  • Provide after hours "on call" support to end users during assigned periods
  • Support all Microsoft applications (ex. Outlook, Word, Excel, etc.)
  • Support all computers and peripherals, involving vendor support if needed
  • Support Converged Devices.
  • Support all applications covered in the Service Portfolio
  • Assist with user creation, modification and termination.
  • Follow all defined policies and procedures.
  • Other duties as assigned.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Meagan Speck

Phone: (704) 357-4510

Email: mespeck@teksystems.com

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