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Customer Service Representative

Aerotek

01/05/2021

Posting ID: JP-001971704

Full Time
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Customer Service Representative

Description:

SUMMARY:

  • Position requires Customer Service experience and the ability to input data accurately into The computer system.
  • Medical office or medical scheduling knowledge a plus.
  • Must be detail-oriented with good interpersonal and customer service skills.
  • Assists/directs patients with questions and inquiries.
  • Works under the daily supervision of the Team Lead or Supervisor.

DUTIES & RESPONSIBILITIES

  • Obtains current patient information from established and new patients.
  • Accurately enters/updates patient information in the scheduling system.
  • Identifies payer source, and verifies insurance eligibility.
  • Assists patients with the completion of paperwork when necessary.
  • Reviews Scheduling System for needed updated demographics and consent forms.
  • Schedules appointments.
  • Identifies patients by date of birth and name in a computer system.
  • Creates a new account if the patient not in the system.
  • Schedules and re-schedules appointments as needed.
  • Routinely demonstrates superior customer service skills.
  • Answers telephone in a timely and polite manner, preferably within three rings.
  • Communicates with customers in a courteous, professional, cooperative and mature manner.
  • Accurately takes messages and conveys information to the recipient.
  • Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures.
  • Accurately imports registration documents into patients' electronic health records.

QUALIFICATIONS

  • High School Diploma or equivalent
  • Communication Skills Bilingual preferred
  • Ability to effectively interact with physicians, patients, and other staff members.

Skills:

Patient support, Customer Service, Call Center, Medical, Patient Service, Data Entry

Top Skills Details:

customer service, call center

Additional Skills & Qualifications:

must have customer service experience from a call center

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Cameron Deegan

Email: cadeegan@aerotek.com

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