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Customer Service Associate

Aerotek

01/06/2021

Posting ID: JP-001972209

Full Time
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Description:

*WFH REMOTE WORK UNTIL AT LEAST 2021.* Client Services - We are looking for several Customer Service Associates to work 8:00am – 5:15pm (45 minute lunch) Monday-Friday in our St. Louis, MO office (in Earth City) to support our healthcare division. Here’s your chance to demonstrate your strong customer focus skills as you resolve technical issues for clients, trading partners and vendors who utilize our sought-after suite of products and services. Our Customer Service Career Path makes it possible for qualified associates to earn 2 promotions with raises within their first year of employment. Responsibilities Include: • Learning how to operate and navigate several technical applications and computer systems in order to research and resolve client inquiries. (We provide the classroom and on the job training). • Answering inbound technical phone calls while striving to achieve First Call Resolution. • Documenting your research and the resolution in Salesforce while at the same time providing world-class service. • Following established policies, procedures, processes and workflows to ensure appropriate resolution for clients.

Skills:

Customer Service, Salesforce Crm, Health Care, Retail Sales, Health Insurance, Insurance Claim, Data entry, Insurance, Call center, microsoft office

Top Skills Details:

While there is no one-size-fits-all, most successful associates have a few things in common: • You thrive as a continuous learner and catch on to new systems and applications quickly. • You enjoy a fast paced environment and multitasking comes naturally. • You pride yourself in providing friendly, accurate and timely service. • Experience in the healthcare industry is not required but knowledge of claim terminology and formats is helpful. Qualifications Include: • High school diploma, GED Certificate or equivalency. An Associates or Bachelor’s degree is a bonus but is not required. • Prior customer service experience in a call center, retail or other service environment with a track record of clear, concise, professional and friendly communication. • You don't need to be a technical genius but knowing your way around a PC is essential. • After training, you must have the ability to demonstrate technical expertise with our specialized applications and systems. • Above all, you must have a positive attitude toward providing world class service and thrive on owning and resolving issues for our clients. • No travel required.

Additional Skills & Qualifications:

• You thrive as a continuous learner and catch on to new systems and applications quickly. • You enjoy a fast paced environment and multitasking comes naturally. • You pride yourself in providing friendly, accurate and timely service. • Experience in the healthcare industry is not required but knowledge of claim terminology and formats is helpful. Qualifications Include: • High school diploma, GED Certificate or equivalency. An Associates or Bachelor’s degree is a bonus but is not required. • Prior customer service experience in a call center, retail or other service environment with a track record of clear, concise, professional and friendly communication. • You don't need to be a technical genius but knowing your way around a PC is essential. • After training, you must have the ability to demonstrate technical expertise with our specialized applications and systems. • Above all, you must have a positive attitude toward providing world class service and thrive on owning and resolving issues for our clients. • No travel required. Adaptability Applied Learning Customer Service/Loyalty Contributing to Team Success Decision Making Stress Tolerance Other items being assessed during interview: Job Fit Communication (observed during the interview) Clearly conveying information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Comprehends communication from others They REALLY like new 4-year grads. Major does not matter. Open to different setting like restaurant, retail, call center, etc., but need to have good job tenure = at least 2 years in each position. If people have contract work, that is OK, but we have to verify the stories with references. It help desk people have not been the best candidates in the past. Professional communication skills are essential.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Rebecca Medley

Email: rmedley@aerotek.com

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