Description:

This is an inbound, customer service rep that will be working in a call center environment.

The handle time will be anywhere between 4-8 minutes per call. They will be taking anywhere between 5-10 calls per hour. This may vary at first during training.

They will be taking calls from people who purchased extended warranty on cell phones. Customers who have a lost, stolen or damaged phone are calling in to the center to make a claim

The calls will not be scripted and chat assistance will be available to the agent during the call for assistance.

Agents must be able to be empathetic and able to deescalate if necessary.

Skills:

call center, customer service, Computer Skills, Inbound And Outbound Calls, Csr, Inbound call, collections customer service, credit & collections

Top Skills Details:

call center

strong computer skills

customer service

Additional Skills & Qualifications:

1 year of customer service experience in a call center

Ability to multi-task on multiple systems while being on the phone and documenting information.

Confidence to tell callers things that they don't want hear Ex: "Your item isn't covered under the warranty" or "I will need to check into that please be patient while I place you on a brief hold"

GED or high school diploma is required.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.