Bilingual Customer Service Rep

Posted: 9/12/2019 8:51:39 PM

Job Snapshot

Location: Weston, FL, US
Posting ID: 6931724

Job Summary

Job Description:

-Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances.

-Follow up with members who have been pre-screened as potentially eligible for the Medicare Savings Programs/Medicaid.
-Completes program applications for members and ensure that application packages are prepared for mailing to member on daily basis.
-Follow up with members to encourage them to return completed application, required verifications, and notices of actions from the state.
-Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.
-Completes applications and correct discrepancies.
- Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate, descriptive system documentation and properly complete cases.
-Ensuring accurate and descriptive system documentation is made on all cases.


- 3+ years call center experience - HS diploma or GED required - Strong communication skills - Computer literate - Microsoft Office proficiency - Bilingual in English and Spanish

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


computer literacy
product quality assurance
safety assurance
english language
spanish language

About CareerCircle

The statistic has gone viral that there will be a talent shortage of 85.2M people by 2030. CareerCircle was founded in the spirit of finding solutions to address the pending skills gap versus falling victim to it. With so many capable people wanting to find employment and employers needing partners to achieve their goals, CareerCircle is here to provide a bridge.

At CareerCircle, we recognize that CareerskillingTM is the fastest path to improved performance and securing your ideal role. To advance your skills, you need access to the highest caliber of online education technology that is delivered in a meaningful way. Here is where we come in. We partner with experts in education technology to deliver unique learning experiences that can be instructor-led or self- paced, supplemented with the necessary support for optimal results. By completing the coursework provided by these groups, candidates gain the ability to be marketed to recruiters and potential employers with an emphasis on acquired skills and performance, versus limited work history or listed resume experience. In the end, your journey of advanced education leads to higher pay, flexibility, and a better life.

Contact Information

Name: Brian Van