Helpdesk Support Technician

Posted: 9/11/2019 6:50:55 PM

Job Snapshot

Location: Des Moines, IA, US
Posting ID: 6931235

Job Summary



JOB SUMMARY:
  • Tasks include monitoring and operating a computer console and/or online terminals, provisioning and providing first and second tier technical support to end users on moderately complex issues regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc.


RESPONSIBILITIES:
  • Provides technical support to diagnose, analyze, research and resolve moderately complex computer incidents for internal and external customers.
  • Provides the preventative maintenance, troubleshooting, root cause analysis, and resolution for moderately complex technical incidents in order to ensure satisfaction.
  • Documents and routes moderately complex customer escalation's and recommends appropriate technical team or resource.
  • Consults with network services, desktop/systems engineering, and/or applications development to restore service and/or identify and correct core systems problems.
  • Provides ad hoc technical training to customers groups on company technologies, infrastructure, hardware, and software applications


REQUIREMENTS:
  • Undergraduate studies in computer science management information systems, business administration, insurance or related field is preferred.
  • up to 2 years of experience in a related field. Customer service experience is preferred.
  • Verbal and written communication skills to effectively interact with customers and all levels of personnel.










About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Skills

business administration
technical support
research
computer sciences
technical training
analysis
communication
software applications
management information systems
system status

About CareerCircle

The statistic has gone viral that there will be a talent shortage of 85.2M people by 2030. CareerCircle was founded in the spirit of finding solutions to address the pending skills gap versus falling victim to it. With so many capable people wanting to find employment and employers needing partners to achieve their goals, CareerCircle is here to provide a bridge.

At CareerCircle, we recognize that CareerskillingTM is the fastest path to improved performance and securing your ideal role. To advance your skills, you need access to the highest caliber of online education technology that is delivered in a meaningful way. Here is where we come in. We partner with experts in education technology to deliver unique learning experiences that can be instructor-led or self- paced, supplemented with the necessary support for optimal results. By completing the coursework provided by these groups, candidates gain the ability to be marketed to recruiters and potential employers with an emphasis on acquired skills and performance, versus limited work history or listed resume experience. In the end, your journey of advanced education leads to higher pay, flexibility, and a better life.

Contact Information

Name: Meyer Austin