Service Desk Analyst

Posted: 7/15/2019 1:04:49 PM

Job Snapshot

Location: Indianapolis, IN, US
Posting ID: 6871084

Job Summary

TEKsystems is looking for a Service Desk Analyst with at least 1-2 years experience.

This position is 100% phone support and this individual will need excellent customer service.

Top calls received on Help Desk:
  • Email Support
  • Password resets
  • My Chart (Customer facing / medical records)
  • Desktop Hardware
  • Desktop Applications (Windows, errors, word, excel)
  • Active Directory

Job Responsibilities:
  • Provide a fantastic customer service experience for every client who calls the Service Center for assistance
  • Analyze customer/user jargon into technical terms understood by an application analyst team
  • Respond to requests and effectively coordinate the execution of the Incident/Change/Problem processes
  • Capture and document all details of an incident in the Service Management Portal
  • Maintain technical expertise in the following areas:
  • MS Operating System technical navigation and support
  • MS Productivity Software (Office 365, Internet Explorer) technical navigation and support
  • Network device troubleshooting (modem/router/laptop wireless NIC)

  • Customer facing experience
  • Excellent verbal and written communication skills
  • Familiarity with a wide variety of technologies
  • Network and computing architecture
  • MS operating systems and Office tools

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.


microsoft excel
microsoft windows
service desk
service management
complex problem solving
operating systems
software applications
network router
wireless network interface controllers

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Contact Information

Name: Cassidy Pesesky
Phone: (317) 810-7615