1. In depth experience supporting and troubleshooting Active Directory (i.e. could they do an Active Directory IS setup, can the integrate GPO's into a new domain, fix any broken GPOs etc ).
2. Familiarity with SQL. They will need to have some knowledge of writing queries and be able to set up new environment.
3. 4+ years experience providing technical support to external customers.
The individual will handle escalations from the level one technicians.They need to have a deep understanding of the windows environment and work heavily with Active Directory (i.e. could they do an Active Directory IS setup, can the integrate GPO's into a new domain, fix any broken GPOs etc ). They will also work heavily with SQL ( supporting applications, setting up new SQL environments.)
In addition to solving customer tickets, it is important that this person is very comfortable with acting as a "customer success manager". Essentially this will entail staying in touch with the customer while they are going through lengthy on-boarding processes and similar issues.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
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