Desktop Support Technician

Posted: 11/15/2019 4:13:53 PM

Job Snapshot

Location: Tacoma, WA, US
Posting ID: 7009924

Job Summary



Looking for some 'go getter' types that are self-starters, highly motivated, detail minded and can maintain the fast pace.

Project scope, deployment of PCs, barcode scanners, e-Signature pads, Mediscan insurance card scanners installed.

Primary Duties and Responsibilities:
*Provide Tier 2 support for all desktop, laptop, phone and other computing equipment
*Participate in the diagnosis and resolution of problems in response to customer reported incidents
*Participate in the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, customer assistance, and/or training, in response to customer requirements
*Follow IT protocol and management processes to maintain desktop systems under the direction of System Administrator staff
*Manage service requests via ticket tracking system
*Triage and prioritize service requests and escalate appropriately
*Create documentation for desktop setup, maintenance, repair and asset tracking
*Develop training materials and procedures, and/or train users in the proper use of hardware and software
*Set up equipment for employee use, ensuring proper functionality
*Refer major hardware or software problems or defective products to vendors or technicians for service
*Prepare evaluations of software or hardware, and recommend improvements or upgrades
*Provide feedback on problematic trends and patterns in customer support







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Skills

customer support
technical support
training
maintenance
complex problem solving
management
installations (manual/mechanical)
installations (computer systems)
removals

About CareerCircle

The statistic has gone viral that there will be a talent shortage of 85.2M people by 2030. CareerCircle was founded in the spirit of finding solutions to address the pending skills gap versus falling victim to it. With so many capable people wanting to find employment and employers needing partners to achieve their goals, CareerCircle is here to provide a bridge.

At CareerCircle, we recognize that CareerskillingTM is the fastest path to improved performance and securing your ideal role. To advance your skills, you need access to the highest caliber of online education technology that is delivered in a meaningful way. Here is where we come in. We partner with experts in education technology to deliver unique learning experiences that can be instructor-led or self- paced, supplemented with the necessary support for optimal results. By completing the coursework provided by these groups, candidates gain the ability to be marketed to recruiters and potential employers with an emphasis on acquired skills and performance, versus limited work history or listed resume experience. In the end, your journey of advanced education leads to higher pay, flexibility, and a better life.

Contact Information

Name: Devin Monson
Phone: (801) 316-6859