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Servicenow Architect



Posting ID: 7310813

Full time
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Key Accountabilities and Priorities:
Required Education and/or Experience:
* Minimum 5 years ServiceNow configuration and development experience
o Practical, hands-on experience with various versions of the ServiceNow platform is a must
* Strong Implementation experience on all core modules of the IT Service management product
* Experience with other ServiceNow products including: Security Operations, Business Service Management and IT Operations Management, etc.
* Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
* Import data from external sources and applications into CMDB & build Business Service Management Map
* ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI
* Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services
* ServiceNow Certified System Administrator required
* ServiceNow Certified Implementation Specialist preferred
* ITIL foundations certification required
* BA or BS degree in a related field, MS preferred.
* Proposal and/or Statement of Work development experience.
* Minimum 5 years' experience building, integrating and delivering enterprise-wide solutions.
* Proven ITSM product/solution development management experience.

Consulting/Subject Matter Expertise:
* Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams
* Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget
* Provide input to technical resources sourcing strategies.
* Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.
* Define and build project budgets.
* Provide appropriate cost and resource estimates for all applicable phases of planned projects.
* Provide input to practice methodologies, standards and leading practices.
* Drive the practice methodologies, standards and leading practices downwards through the organization.
* Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.
* Provide sales support in solution phases of sales engagement life cycle.
* Provides project level of effort and cost estimation
Analytical/Decision Making Responsibilities
* Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
* Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.

Supervision Responsibilities:
* Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams
* Exercise influence at many levels of the organization up to the Director Level.
* Ensures that both tactical and strategic Team Lead goals are met.
* Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.
* Develops and trains Staff.
* Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

Requisite Business Abilities and/or Soft Skills:
* Proven Product Development ideally in key verticals.
* Understanding of resource management, communication management, cost management, risk management, quality management and integration management.
* Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.
* Maintains awareness of new and emerging technologies
* Strong knowledge and experience in disciplines, tools, and process resident within the specific practice.
* Work experience in professional services and consulting
* Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously.
* Possesses leadership qualities required to lead and manage high performing application engineering teams.
* Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.
* Excellent management, interpersonal, communication, and organizational skills.
* Sound judgment and tact.
* Ability to work and team effectively with clients and other management personnel.
* Excellent written and verbal communicator.
* Collaborative.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Contact Information

Recruiter: Brian Wintermyer

Phone: (410) 981-7508


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