Contact Center Agent 1
Posting ID: JP-001978277
The Contact Center Agent 1 is responsible for being the first point of contact for the Hussmann customer base. This representative will utilize multiple applications and resources to determine customer requirements, and resolution. This person will be handling inbound calls from both the US and Canada. Receiving calls from customers, technicians, and other Hussmann branches. They will navigate through 4-5 screens on dual monitors to provide ticket numbers, dispatch information and customer information. Must be able to document each call,be able to document while on the phone with the customer and after they hang up the call they continue to document information from the call. Must be comfortable asking the candidates probing questions on the call. Redirect calls for tech support, warranty department, switchboard, billing, and parts as they are not expected to handle those calls. Must have attention to detail with calls coming from different time zones and dispatching the techs. Shifts: • 1st shift: o 6:00 AM-2:30 PM, Off Tuesday/Wednesday o 6:00 AM-2:30 PM, Off Tuesday/Wednesday o 6:00 AM-2:30 PM, Off Thursday/Friday o 10:00 AM-6:30 PM, Off Tuesday/Wednesday o 10:00 AM-6:30 PM, Off Thursday/Friday • 2nd shift: o 12:00 PM-8:30 PM, Off Friday/Saturday o 2:00 PM-10:30 PM, Off Tuesday/Wednesday o 2:00 PM-10:30 PM, Off Monday/Tuesday o 2:00 PM-10:30 PM, Off Wednesday/Thursday • 3rd shift: o 10:00 PM-6:30 AM, Off Monday/Tuesday • Note: Off days may change based on business needs.
Top Skills Details:
Call Center Customer Service Dispatching Experience
Additional Skills & Qualifications:
-High School Diploma/GED required. 2-3 years experience in customer service or dispatching in a call center environment. -Excellent telephone and communications skills. -Basic PC skills required...including Microsoft Word, Excel and Outlook. -Ability to work in and handle a high call volume
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Nigg, Lauren