Field Service Technician
Posting ID: JP-001980844
Be responsible for testing and onsite implementation of software, hardware, Vision Inspection equipment and solutions.
Evaluate and test vision opportunities for feasibility using customer supplied samples and vision equipment.
Gather the necessary documentation and information to prepare for onsite installations, including functional specifications, system schematics, and training information.
Coordinate onsite efforts with customer contacts including, project managers, electrical and mechanical engineers, software developers, IT personnel and maintenance.
Provide direction for field service technicians assigned to the project. Provides status updates to the assigned Solutions Project Manager.
Perform troubleshooting duties associated with the support of Solutions’ systems, which incorporates both Technologies Inc. (VTI), and products, as well as outside vendor’s products.
Participate in continuing education meetings and training to keep current on VTI equipment, Laetus VI vision systems, outside vendor products. Networking, and related platforms.
Your responsibilities as a Principal Technician include:
Follow standard practices and specific documents to troubleshoot, test and modify solutions.
Travel requirements – 50% - 75%
Work with Project Managers, Solution and Industrial Sales Engineers, and vendor and customer project participants from all disciplines to understand the specifications required in meeting the customer needs.
Interface with customer to understand installation requirements, provide technical advice and solve field problems. Perform field installation of software and hardware applications.
Train customers on installed software and hardware equipment and document installations and other project tasks.
Perform product/application testing and verification of design.
Support field installations.
Effectively communicate with personnel from other departments to resolve complex customer issues
Field service, Electronics, Troubleshooting, Install, configuration management software, test software, hardware troubleshooting, assembly, database testing, SQL, microsoft access
Top Skills Details:
Installing and testing/supporting computer networks
Additional Skills & Qualifications:
Your Education Experience will include:
Education – Associates Degree in technical discipline preferred, such as Information Technology, Computer Science or Electronics Technology or equivalent experience
Work experience – 5+ years’ experience in target areas desired, Windows operating system, network/computer systems/database, configuration and troubleshooting required. Machine vision experience is desired, not required. Prior experience as an Installation/Service Technician or in Electronic Assembly/Service.
Specialized Skills – Installing and testing/supporting computer networks. Must possess strong understanding of troubleshooting methodologies, network systems, databases and computers; along with the ability to discuss the related issues with the customers in familiar terms. Prior use of Microsoft Access and SQL including building Queries, Forms, and ODBC connections. Experience with machine vision systems, including code reading, image capture and comparison, and OCR/OCV, is a plus, not required. Must be innovative and possess the ability to conceptualize and examine solutions for customers. Possess ability to communicate effectively both orally and in writing, and have the necessary people skills to function in a team environment.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Panvino, Arlynda