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Customer Service Representative



Posting ID: JP-002019487

Full Time
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Principal Responsibilities/Objectives: 1) Respond to customer’s (borrowers & lenders) needs for system support and training. -Maintains proficient knowledge of CU Direct connect products and services. -Processes all Dealer (Seller) implementations accurately and efficiently. -Prepares appropriate documents to be mailed to dealers (sellers) and provides follow-up when applicable. -Provides technical support to dealer (seller) and sales reps for all CU Direct systems. 2) Set up and maintain accurate records in database. -Review new dealer (seller) due diligence documents to ensure contract compliance requirements. -Validates dealer implementation process. -Communicates with dealer (seller) and sales reps as needed to ensure error free implementation. -Scan and maintain all dealer documents through CEM. -Processes routine requests from sales reps such as DocuSign envelopes, billing changes and contacts updates. 3) Maintain security and integrity controls of customer data for lending and Decisioning criteria. -Maintain security and integrity controls of dealer (seller) and credit union data changes as requested from client. 4) Provide field representative support and assist with various department projects, as needed. -Support sales reps related to back office follow-up, special reports, letters or faxes to dealers.


Customer Service, Call Center, Financial Services, Credit Union, inbound calls, sales support, trouble shooting

Top Skills Details:

call center loans banking

Additional Skills & Qualifications:

MUST HAVES: -1-2 years of recent Customer Service experience with good job tenure (will accept retail candidates who are sharp and professional) - Call center and financial experience is a plus! -OR direct experience with auto loan experience is a plus too! -Willing to learn/eager to find a career -Strong written and oral communication skills -Be able to work in a team environment -GED or high school diploma BvA -2 years of auto loan experience -banking or lending experience

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Nicholas Hoffenden

Phone: +17026998419


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