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Customer Service

Aerotek

01/11/2021

Posting ID: JP-001977206

Full Time
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JOB Opportunity with logistics and customer service


Description:

3 Must Haves:

25 WPM Data Entry Score

0-6 Months of Customer Service Experience

Outlook Experience

-The candidate will be working on 1st shift (10am-6:30pm) Monday- Friday as a Customer Service Rep in the Customer Service/ Scheduling dept.

-Handles DQT Cases which comes as an automatized email, receive escalated cases

-Uploads photos of damaged products

-They will be handling a high volume of email base

-50 Email correspondences, answering some calls, and uploading the cases into the portal.

-Handles escalated emails

-Documenting any errors with the items and writing reports.

They need to be detail-oriented and check their work.

Skills:

Customer Service, Email Correspondence, Answer inbound calls, Outlook, Multitask, Answering phones, Scheduling, Entry Level, Customer service oriented

Top Skills Details:

-Proficient with Outlook

-Speak/write well

-Have customer service experience

Soft Skills: Be able to multitask. They may have to take on additional responsibilities if they complete their work or if the center has an uptick in volume.

Be able to problem Solve

Additional Skills & Qualifications:

Candidates must have administrative/ customer service experience. Microsoft Office suite (Excel and Outlook) are a must. The candidate must also have excellent communication skills as he/she will be utilizing Microsoft Outlook on a daily basis. They need to be bale to answer phone calls and assist customers.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Mento, Dylan

Email: dmento@aerotek.com

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