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WFH/Remote Customer Support Agent

Aerotek

09/15/2020

Posting ID: 7308230

Full time
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**Applicants must be local to Tempe, AZ area**

Hiring ASAP! - Remote Customer Support Agents (Entry Level)

Responsibilities:

  • The Customer Service agents will be solving complex incoming cases via phone, email, or chat every day. When the customers have issues the Agents will be 100% dedicated to them.
  • Agents will be assigned to one unique segment of our marketplace: customers, internal employees, and merchants.
  • Examples of support scenarios include billing questions, payment questions, account questions, and mid-level technical support questions.
  • There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers.

Requirements:

  • 1-2 years of experience in any sort of customer service oriented role
  • Ability to commute in office (Tempe, Arizona) once COVID-19 subsides
  • Availability: we operate on a 24/7 basis. Applicants must have flexible availability to accommodate any assigned shift.
  • Familiarity with Salesforce and G-Suite is a plus, but not required.

This is a 24 hr/365 day operation. A Representative, Marketplace Live Ops, will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

CONTACT VANESSA ASAP TO APPLY

Location: Remote for time being, (Tempe, AZ for main office)

Pay Rate: 18.00 p/h

Duration: contract-to-hire (40 hour work week)




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Contact Information

Recruiter: Vanessa Yurong

Phone: (510) 214-1670

Email: vyurong@aerotek.com

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